Our Business Consulting Services.

Service Reviews.

Service reviews can be delivered through large scale or light touch bespoke initiatives. With many years’ experience, our approach adapts co-design techniques bringing staff and customers together, often complemented with desktop research. Service reviews maximise service impact, and influence long-term performance improvements.

Customer Journey Mapping.

Customer Journey Mapping is a simple yet highly effective tool to enable new operational insights to emerge by mapping the customers’ complete experience. Service Insights Ltd uses Uxpressia customer journey mapping software to help clients visualise experiences and identify performance improvements.

‘Operationalising Customer Satisfaction Feedback’ Model.

Through our 5 years’ dedicated research, we have developed a bespoke model enabling organisations to maximise the value they gain from their customer satisfaction feedback. Service Insights Ltd can both measure current impact and help improve it in the future, enabling greater influence upon operational service delivery and improved value for money.

Bespoke Projects.

A strength of Service Insights Ltd is our ability to be hyper-flexible and adapt to meet our clients needs. We have experience of delivering large scale and micro projects, and are equally happy to dip in and out of projects at various stages when clients require us to do so. Contact us to see how we can support you.